Volunteer Needs From: Pittsburgh Cares

Purpose

This position supports the Regional Disaster Services department. Most of the 60,000 emergencies that the Red Cross responds to each year are local, personal disasters like home fires. Disaster Action Teams (DAT) provide emotional support, financial assistance, and information to help families begin the process of recovery. Disaster Action Team (DAT) Specialists respond to local disasters and provide immediate compassion and care to clients.

Responsibilities

DAT/SP-specific Responsibilities: 

Works as part of an assigned team to respond to local disasters within established timelines defined in the Disaster Action Team Program Standards & Procedures. Maintains regular communication with Duty Officer and other members of the team while assigned to an event to ensure continuity and safety. Provides care, comfort, and compassion to clients (in accordance with Red Cross standards and procedures). Works with on-scene DAT SV/MN to assess whether additional resources/support are required and communicates those needs to DAT Leadership. Completes second responder confirmations in RC Care, the client case management system. Attends regularly scheduled team/DAT meetings as required by Chapter/Region. Maintains RC Care Intake Trainee user access. 

General Responsibilities for all Specialists: 

Ensure that work is carried out in alignment with our fundamental principles and within established guidelines. Maintain flexibility in a continuously changing environment in which work priorities may change frequently. Collaborate effectively with others in a disaster environment. Efficiently handle time sensitive issues that may arise in area of responsibility. Report the status of assigned responsibilities and tasks as directed. Work independently while following the direction of the direct supervisor. 

Time Commitment

Flexible scheduling weekday, weeknight or weekends. Be on call monthly to respond to disasters approximately 4 times per month in addition to commitment to training goals and attending volunteer meetings.

Volunteer Frequency

Weekly

Qualifications

DAT/SP-specific Qualifications (required): 

Comfortable using and learning new technology. Reliable access to a cell phone (with ability to receive text messages), laptop or computer. Be available to respond reliably to local disasters during assigned shifts in RC Respond, the DAT scheduling system, and communicate scheduling conflicts with DAT Leadership. Must sign up for the minimum number of required shifts per month as determined by the region. Able to follow Red Cross DAT and other related standards and procedures. Commitment to use and maintain user access to RC Care and RC Respond systems as needed. Able to work in challenging and stressful conditions such as poor air quality, uneven ground, adverse weather, etc. Must be 18 years or older. Must have a valid driver's license and/or a timely, reliable way to get to a disaster scene. 

General Qualifications for all Specialists (required): 

Comfortable working independently and within a team. Ability to work with a broad variety of people with diverse backgrounds.  Ability to have good organizational and time management skills.   Ability to listen actively and work well with others. Ability to function in a dynamic and stressful environment. Ability to appropriately involve others in managing problems and conflict.   Ability to acquire, evaluate, and report information accurately. Willingness to comply with current public health and Red Cross policies. Refer to the Physical Capacity Grid for physical and emotional requirements.

Development Opportunities

DAT Service Associate, Caseworker, DAT Duty Officer 

PurposeThis position supports the Regional Operations department. Assist in the administrative activities of American Red Cross operations departmentResponsibilitiesSupport the overall administrative functions of the Operations department and its staffHelp process vendor payments, manage document retention and vendor contracts and relationshipsCoordinate work orders for fleet and facilities maintenance and repairsPerform or assist with facility emergency drillsCopy, file, and maintain paper or electronic documentsCompile, sort and verify the accuracy of data before it is enteredStore and distribute CAC and/or mission cards to DCS volunteers as needed [optional]

RECEPTION RESPONSIBILITIES

Provide general information to staff, volunteers, clients, and the public about the American Red Cross and its programsGreet visitors entering the building who need direction and provide support or assistanceProvide support in answering phones, provide information, take messages, or transfer callsTime Commitment

Shift work between the hours of 8:30am-5pm Monday through Friday

PurposeThis position supports the Regional Disaster Cycle Services department. The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources. The Client Care Program Service Associate supports the recovery of disaster affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system).ResponsibilitiesConduct Intake by interviewing the client and opening a case in RC CareProvide Financial Assistance to qualified clients.Conduct Follow-up and Recovery Planning ServicesProvide Internal ReferralsProvide Community ReferralsAssist with problem-solving and advocacy on requestUse RC Care to document services according to the Client Care Program Standards and ProceduresServices may be provided in person or virtually.Complete the required virtual self-paced training (9 hours of training total)Time Commitment

Local/Regional: Shift work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days.

 

Beyond region: Minimum of 14 days working 8- or 12-hour shifts

Volunteer FrequencyWeeklyQualifications

Required:

Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.Willing and able to volunteer in person in before, during and/or after a disaster eventAbility to work in a continuously changing environment in which work priorities may change frequentlyComfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needsKind, caring, resourceful and knowledgeableComfortable learning new online case management systemsExperience using Microsoft Office productsAble to serve the client with care, comfort and concernAble to recognize the value that different perspectives and cultures bring to an organizationAbility to stand and/or sit for two-hour periodsAbility to speak clearly on phone and in personAbility to work for long periods on computer and/or reading small print and/or writingValid Driver’s License (required for Divisional and National Deployments)Minimum 18 years of ageAvailable to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)Willing to complete 9 hours of virtual self-paced training required for positionAbility to read, write, and follow verbal and written instructions in English

PurposeThis position supports the Regional Disaster Cycle Services department. Disaster Health Services (DHS) Service Associate (SA) is a temporary position assigned to work in person before, during and/or after a disaster event this hurricane/wildfire season. Volunteers in this role provide assistance and healthcare to shelter residents as needed.ResponsibilitiesProvide hands on care for shelter clients to include but not limited to assistance with activities of daily living, wound care, incontinence care, assistance with functional needs.Provide health education, health assessments and determination if a higher level of care is needed.Assist clients to replace medications, durable medical equipment or consumable medical supplies.Advocate for client needs with Disaster Health Services supervisor.Support maternal and child needs as necessary.Complete required virtual self-paced and instructor-led training required for the position.Complete required virtual self-paced and instructor-led training required for the position (9 hours total).Time CommitmentRegional responses: Shift work determined by the scale of the relief operation. Beyond Regional responses: 12 hour days for extended periods depending on distance. Time and length of commitments will vary by operation. Volunteer FrequencyMonthlyQualifications

Required:

Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.A current, unencumbered license in at least one of the following professions:Registered Nurse (RN)Licensed Practical Nurse (LPN)Licensed Vocational Nurse (LVN)Emergency Medical Technician (EMT)*Paramedic*Medical Doctor (MD)Doctor of Osteopathy (DO)Physician Assistant (PA)Nurse Practitioner (NP)Advanced Practice Registered Nurse (APRN)Minimum 18 years of ageValid Driver’s License (required for Divisional and National Deployments)Willing and able to volunteer in person in a disaster shelter before, during and/or after a disaster eventAvailable to sign up for shifts on consecutive days (shifts may be 8 or 12 hours long)Ability to read, write, and follow verbal and written instructions in EnglishLength of Appointment

May retain position as long as training is updated and regional engagement criteria is met. Leadership position continuation will be evaluated and discussed during Career Path conversation and based on performance reviews and regional activity. 

Development Opportunities

Disaster Health Services Supervisor

Job Title: Information & Planning Volunteer

Location: Southwestern Pennsylvania
Reports To: Information & Planning Team Leader, DCS Southwestern PA
Job Type: Part-time (Volunteer)
Time Commitment: Weekdays between 8:30 a.m. – 5:00 p.m.; field work may be needed during the first 72 hours of a disaster

Purpose:

Help gather and organize disaster-related data to support planning and decision-making during disaster response and recovery. Your work helps ensure effective service delivery and supports reporting to donors.

Key Responsibilities: Collect and analyze disaster data (damage, needs, response effectiveness) Support planning activities and help create response strategies Use Red Cross technology platforms (e.g., RC View, DSARS) to manage information Assist with sharing updates and reports with teams and partners Provide planning support during both routine operations and disaster events Qualifications: Able to follow instructions and work independently Comfortable with change and ambiguity Strong communication and teamwork skills Respectful of diversity and inclusion Willing to work toward a service associate role in Mass Care Basic computer and data entry skills preferred Training Provided: Disaster Cycle Services: An Overview Data Collection (Form 5266) RC View for Viewers (when available) Commitment: Minimum 3-month term preferred Can remain active as long as training is kept up to date

Purpose:

Support families affected by local emergencies—mostly home fires—by providing immediate care, comfort, and resources to help them begin recovery.

Key Responsibilities:

Respond to local disasters as part of a team.Provide emotional support and emergency assistance to impacted individuals.Communicate with team members and leadership during responses.Help assess needs and request additional support when necessary.Document services provided using Red Cross systems.Attend team meetings and stay current with training.Time Commitment:

Flexible scheduling: weekday, weeknight, or weekend shifts.Must commit to four 6-hour on-call shifts per month.Complete 8 hours of online training and attend volunteer meetings.Qualifications:

Comfortable using technology (cell phone, laptop/computer).Reliable transportation and valid driver’s license.Must be willing to respond throughout the entire county.Able to work in challenging conditions (weather, terrain, etc.).Strong communication and teamwork skills.Must be 18 years or older.Willing to follow Red Cross and public health guidelines.Support & Training:

Online and on-the-job training provided.Ongoing support from Disaster Services leadership and team.Watch our video to learn more: Disaster Cycle Service Volunteer

Purpose:

Help grow a strong and diverse volunteer team by connecting with local communities and sharing opportunities to serve with the American Red Cross.

Key Responsibilities:

Canvass local businesses, churches, community centers, senior centers, and libraries.Distribute flyers and brochures to promote volunteer opportunities.Attend and support recruitment events and community outreach activities.Promote Red Cross volunteer roles at fairs, presentations, and open-call meetings.Work with the Volunteer Services team to identify recruitment needs and match volunteers to roles.

Time Commitment:

Approximately 2–4+ hours per week, with flexible scheduling.

Qualifications:

Passion for the Red Cross mission.Friendly and comfortable speaking with the public.Organized and reliable.Willing to follow public health and Red Cross guidelines.

Support & Training:

Orientation to the American Red Cross.Volunteer Recruitment Training.Ongoing support from the Volunteer Services team.

PurposeThis position supports the Regional Service to the Armed Forces department. Contribute to the quality of life provided by the VA Health Care System through volunteer jobs provided at the local VA Health Care Facility.ResponsibilitiesWillingness to support the mission of Veterans Affairs Voluntary Service - VAVS - and the American Red CrossSupport all veterans by performing assigned job requirements such as: Greeter, patient escort, refreshment cart support, lab runner, clinical administrative volunteer, recreation therapy assistant, information desk worker, patient visitor, MyHealtheVetKiosk guide, pharmacy assistant, hospice/respite care/No Veteran Dies Alone volunteer, special event support, transportation program driver, professional medical volunteer, and many more.Time CommitmentFlexible with scheduled committmentVolunteer FrequencyQualificationsDesire to help peopleAbility to show initiative, communicate, and work well with othersWork with diverse populationsFlexible; easily adapt to surroundings and tasksMust be able to achieve a successful VA background/security badging checkWillingness to comply with current public health and Red Cross policies.RelationshipsLocal VAVS Representative/Deputy; VAVS Program Manager; Job specific supervisor; other volunteers and patientsDevelopment OpportunitiesVAVS Local Representative/DeputyVAVS Local CommitteeVA Hospital DevelopmentJob specific trainingTrainingOrientation to the American Red CrossVAVS Orientation provided by the VASpecific job-related training provided by the VAVS Program ManagerOn the job training

PurposeThe Shelter Resident Transition (SRT) Service Associate (SA) is an operational position and is assigned temporarily, typically on level 4 and above disaster relief operations (DROs). SRT Caseworkers work with shelter residents to understand their resources and transition roadblocks to help households create an individualized action plan so that they can transition from the shelter to a more sustainable living solution. This position supports the mission of the American Red Cross by helping individuals and households more quickly transition from a shelter, thus alleviating human suffering by shortening the time of their disaster-caused displacement and jumpstarting their longer-term recovery.Responsibilities

SRT/SA-specific Responsibilities: 

 

Steady-State SRT/SA Responsibilities (when not deployed in SRT) 

Maintain an active RC Care account Maintain familiarity with RC Care, which may include: Participating in steady-state Recovery Planning Casework or Individual Disaster Care support Deploy locally, including DAT responses and/or REC/CARE on Level 2 & 3 DROs Participate in NHQ Client Care Office Hours Practice RC Care usage in the RC Care Sandbox Mentor other RC Care users Participate in Regional/Chapter Mass Care exercises and workshops Review weekly RC Care Weekly Updates & Release Notes emails Participate in bi-annual SRT Casework RC Care Reports and Dashboards workshops Review SRT in RC Care video in EDGE prior to deploying Maintain familiarity with SRT casework, which may include: Participating in steady-state Recovery Planning Casework Participate in Bi-Monthly SRT engagement sessions Practice SRT Services in the RC Care Sandbox Read the monthly SRT Newsletter – Quick LooksTeach SRT Triage Fundamentals and SRT Casework Operations courses Mentor other caseworkers Participate in SRT refresher sessions prior to deploying 

 Operational-State SRT/SA Responsibilities (when deployed in SRT) 

Cultivates a trust-based relationship with each assigned household Meets regularly (commonly every 48 hours) with assigned households to support the creation of an individualized shelter transition plan Provides SRT Casework services equitably, including empowerment; transition planning; information; coaching; advocacy; resources & referrals; and, when needed, case conferencing and/or needs-based SRT financial assistance Documents individual/household resources, barriers, and progression towards an identified transition plan in RC Care As necessary: Uses and updates the Shelter Client Information Application (SCIA), including SRT Triage, Demographics, and moreCompletes RC Care Intake Ensures Immediate Assistance eligible households receive funds, when disbursed Works in collaboration with other activities at the shelter site, including shelter workers, Disaster Health Services, Disaster Mental Health, Disaster Spiritual Care, and more 

 

General Responsibilities for all Service Associates: 

Ensure work is carried out in alignment with our fundamental principles and within established guidelines Maintain flexibility in a continuously changing environment in which work priorities may change frequently Participate in all required meetings and review and complete daily tasks and reports Collaborate effectively with others in a disaster environment Efficiently handle time sensitive issues that may arise in area of responsibility Report the status of assigned responsibilities and tasks as directed Work independently while following the direction of the direct supervisor Time CommitmentRegional responses: Shift work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days. Beyond Regional responses: 12-14 hour days for extended periods depending on distance. Time and length of commitment will vary by operation. Available to deploy away from your home for at least two consecutive weeks.Volunteer FrequencyQualifications

SRT/SA-specific Qualifications (required): 

Active RC Care Account with the ability to have a Caseworker RC Care User access role when assigned to a DRO Has a @redcross.org email address Has a passion for and proven track-record of assisting individuals/families overcome recovery roadblocks Ability to manage large, complex caseloads Can successfully work in a remote environment 

  General Qualifications for all Service Associates (required):  

Comfortable working independently and within a team   Ability to work with a broad variety of people with diverse backgrounds  Ability to have good organizational and time management skills  Ability to listen actively and work well with others   Ability to function in a dynamic and stressful environment   Ability to appropriately involve others in managing problems and conflict     Ability to acquire, evaluate, and report information accurately   Valid Driver’s License (required for deployment out of region)   Willingness to comply with current public health and Red Cross policies   Refer to the Physical Capacity Grid for physical and emotional requirements  Development Opportunities

Red Cross promotion opportunities: Shelter Resident Transition Supervisor

Professional development opportunities: Self-awareness, implicit biases awareness, increased empathy and emotional intelligence, and development of professional boundaries

Training

See the Disaster Responder Training Requirements document for current training requirements.

PurposeThis position supports the Regional Disaster Cycle Services (DCS) department. The Sheltering (SH) Service Associate (SA) is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event. Sheltering Service Associates complete tasks necessary for shelter operations and interacts with clients to ensure their needs are met. Sheltering Service Associates support the day-to-day activities within a shelter, which can include working in reception, registration, feeding, dormitory, information or other areas within a shelter.Responsibilities

Responsibilities vary depending on assignment.

May include providing support to one or more of the following areas within the shelter:receptionregistrationdormitoryfeedinginformationsupplyProvide excellent customer service to clientsComplete the required virtual self-paced training (3.5 hours of training total)Time CommitmentRegional responses: Shift work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days. Beyond Regional responses: 12-14 hour days forextended periods depending on distance. Time and length of commitment will vary by operation.Volunteer FrequencyQuarterlyQualifications

Required:

Willing and able to volunteer in person in a disaster shelter before, during and/or after a disaster event.Ability to work in a continuously changing environment in which work priorities may change frequently.Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs.Comfortable working in a team environment as a frontline worker under the direction of a supervisorValid Driver’s License (required for Divisional and National Deployments)Minimum 16 years of ageAvailable to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)Willing to complete 3.5 hours of virtual self-paced training required for positionAbility to read, write, and follow verbal and written instructions in EnglishWillingness to comply with current public health and Red Cross policies

Refer to the Physical Capacity Grid for physical and emotional requirements. 

Length of Appointment

May retain position as long as training is updated and regional engagement criteria is met. Leadership position continuation will be evaluated and discussed during Career Path conversation and based on performance reviews and regional activity.

Development OpportunitiesShelter SupervisorOther Disaster Services volunteer opportunities

Purpose:

This position supports the Regional Biomedical Services department. This opportunity requires participation inin-person activities and/or performing work in a Red Cross facility. To safely transport and deliver blood or bloodproducts to hospital customers.

Responsibilities:

Transport finished blood or blood products to hospital customers as routine or "stat" deliveriesPick up empty boxes from hospitals as necessaryDeliver supplies to blood collection sites as neededComplete required paperwork and obtain signatures as necessaryCommunicate with Red Cross staff on feedback from customers or any urgent issuesDrive in a safe and responsible manner as a representative of the American Red Cross

Qualifications:

Willingness to comply with Red Cross COVID-19 policies.Willingness to carry vaccination card to work assignments.Willingness to support the Red Cross mission, requiredValid state driver's license and 3 years of licensed driving experience, requiredFamiliarity with geographic area and driving routes, requiredAble to verify safe driving record (Note: An MVR check will be completed as a part of the interview process for this position), requiredCurrent insurance and state registration if using personal vehicle, requiredAbility to lift 45 lbs., requiredSuccessful completion of American Red Cross Transportation Specialist Training and Defensive Driving course upon acceptance in position, required

PurposeThis position supports the regional Service to the Armed Forces (SAF) department. This opportunity requires participation in in-person activities and/or performing work in an American Red Cross facility. Manage the Military Entrance Processing Station (MEPS) outreach program that provides recruits and their families with information to access the Hero Care Network services when faced with an emergency.ResponsibilitiesLiaise on site with the Military Entrance Processing Station (MEPS) staff to determine the best means for the American Red Cross to connect with the recruits and families.Provide American Red Cross preparedness information to the recruits and their families.Engage with the recruits to fill out family contact cardsEnsure cards are processed into the American Red Cross casework systemProvide additional support, as appropriate.Time Commitment

4 hours per day 9:00am - 1:00pm; Monday, Tuesday, Wednesday, or Thursday.

Volunteer FrequencyQualifications

Required:

Strong interpersonal, communication and listening skillsEnjoy working directly with othersAble to work with diverse populationsWillingness to comply with current public health and Red Cross policies

 

Recommended:

Knowledge/experience with the militaryRelationships

Military command and staff
Region SAF leadership
MEPS volunteers

Length of Appointment

1 year, renewable

Development OpportunitiesEnhanced public speaking skillsMEPS LeadSAF Program Management PositionsSAF CaseworkerRegion Public PresentationsTrainingOrientation of the American Red CrossIntroduction to SAFMilitary Cultural Competency 101Military Cultural Competency 201ISD and SAF Mission Education Series: Hero Care NetworkIntroduction to SAF CaseworkProtecting Personal InformationAdditional EDGE training as developedCommunications training as offered by region Communications team

PurposeThe Fulfillment Service Associate (LOG/FUL/SA) is an operational position and is assigned temporarily to support Disaster Cycle Services Logistics on a Disaster Relief Operation (DRO). This position supports congregate shelter sites by resourcing and delivering materials during daily site visits throughout the disaster operation. This position supports the mission of the American Red Cross by fulfilling requests from the shelter activity to support the needs of clients in alignment with the Service Delivery Plan.Responsibilities

FUL/SA-specific Responsibilities: 

Resource and deliver material supply requests from congregate shelter sites.Develop strong relationships with shelters and deliver customer-centric solutions.Inventory, organize and load supplies into delivery vehicles.Provide feedback to supervisor on unmet or evolving shelter needs Help shelter sites monitor inventory levels and project future material requests.Drive larger vehicles to deliver materials to shelters (e.g., 16’ box trucks, cargo vans, etc.) 

General Responsibilities for all Service Associates:

Ensure work is carried out in alignment with our fundamental principles and within established guidelines Maintain flexibility in a continuously changing environment in which work priorities may change frequentlyParticipate in all required meetings and review and complete daily tasks and reportsCollaborate effectively with others in a disaster environmentEfficiently handle time sensitive issues that may arise in area of responsibilityReport the status of assigned responsibilities and tasks as directed¯ Work independently while following the direction of the direct supervisor Time CommitmentRegional responses: Shift work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days.Beyond Regional responses: 12-14 hour days for extended periods depending on distance. Time and length of commitment will vary by operation. Available to deploy away from your home for at least two consecutive weeks.Volunteer FrequencyQualifications

FUL/SA-specific Qualifications (required): 

Ability to interact with shelters in a compassionate manner and with a customer-centric focusValid Driver’s LicenseComfortable driving larger vehicles (e.g., 16’ box truck, cargo van, etc.)Familiarity with the proper moving, lifting and storing of material 

FUL/SA-specific Qualifications (recommended):  

Completed Motor Vehicle Review (MVR) in the last three years ERV/MRV Certified Powered Industrial Truck (PIT) Certified Purchasing Card (P-Card) Holder 

 General Qualifications for all Service Associates (required): 

Comfortable working independently and within a team Ability to work with a broad variety of people with diverse backgrounds Ability to have good organizational and time management skillsAbility to listen actively and work well with others Ability to function in a dynamic and stressful environmentAbility to appropriately involve others in managing problems and conflictAbility to acquire, evaluate, and report information accuratelyValid Driver’s License (required for deployment out of region)Willingness to comply with current public health and Red Cross policiesRefer to the Physical Capacity Grid for physical and emotional requirementsDevelopment Opportunities

Promotion to Logistics Fulfillment Supervisor (LOG/FUL/SV)

Training

See the Disaster Responder Training Requirements document for current training requirements.

Purpose

This position supports the Regional Disaster Services department. Most of the 60,000 emergencies that the Red Cross responds to each year are local, personal disasters like home fires. Disaster Action Teams (DAT) provide emotional support, financial assistance, and information to help families begin the process of recovery. Disaster Action Team (DAT) Specialists respond to local disasters and provide immediate compassion and care to clients.

Responsibilities

DAT/SP-specific Responsibilities: 

Works as part of an assigned team to respond to local disasters within established timelines defined in the Disaster Action Team Program Standards & Procedures. Maintains regular communication with Duty Officer and other members of the team while assigned to an event to ensure continuity and safety. Provides care, comfort, and compassion to clients (in accordance with Red Cross standards and procedures). Works with on-scene DAT SV/MN to assess whether additional resources/support are required and communicates those needs to DAT Leadership. Completes second responder confirmations in RC Care, the client case management system. Attends regularly scheduled team/DAT meetings as required by Chapter/Region. Maintains RC Care Intake Trainee user access. 

General Responsibilities for all Specialists: 

Ensure that work is carried out in alignment with our fundamental principles and within established guidelines. Maintain flexibility in a continuously changing environment in which work priorities may change frequently. Collaborate effectively with others in a disaster environment. Efficiently handle time sensitive issues that may arise in area of responsibility. Report the status of assigned responsibilities and tasks as directed. Work independently while following the direction of the direct supervisor. 

Time Commitment

Flexible scheduling weekday, weeknight or weekends. Be on call monthly to respond to disasters approximately 4 times per month in addition to commitment to training goals and attending volunteer meetings.

Volunteer Frequency

Weekly

Qualifications

DAT/SP-specific Qualifications (required): 

Comfortable using and learning new technology. Reliable access to a cell phone (with ability to receive text messages), laptop or computer. Be available to respond reliably to local disasters during assigned shifts in RC Respond, the DAT scheduling system, and communicate scheduling conflicts with DAT Leadership. Must sign up for the minimum number of required shifts per month as determined by the region. Able to follow Red Cross DAT and other related standards and procedures. Commitment to use and maintain user access to RC Care and RC Respond systems as needed. Able to work in challenging and stressful conditions such as poor air quality, uneven ground, adverse weather, etc. Must be 18 years or older. Must have a valid driver's license and/or a timely, reliable way to get to a disaster scene. 

General Qualifications for all Specialists (required): 

Comfortable working independently and within a team. Ability to work with a broad variety of people with diverse backgrounds.  Ability to have good organizational and time management skills.   Ability to listen actively and work well with others. Ability to function in a dynamic and stressful environment. Ability to appropriately involve others in managing problems and conflict.   Ability to acquire, evaluate, and report information accurately. Willingness to comply with current public health and Red Cross policies. Refer to the Physical Capacity Grid for physical and emotional requirements.

Development Opportunities

DAT Service Associate, Caseworker, DAT Duty Officer 

Purpose

This position supports the Regional Disaster Services department. Most of the 60,000 emergencies that the Red Cross responds to each year are local, personal disasters like home fires. Disaster Action Teams (DAT) provide emotional support, financial assistance, and information to help families begin the process of recovery. Disaster Action Team (DAT) Specialists respond to local disasters and provide immediate compassion and care to clients.

Responsibilities

DAT/SP-specific Responsibilities: 

Works as part of an assigned team to respond to local disasters within established timelines defined in the Disaster Action Team Program Standards & Procedures. Maintains regular communication with Duty Officer and other members of the team while assigned to an event to ensure continuity and safety. Provides care, comfort, and compassion to clients (in accordance with Red Cross standards and procedures). Works with on-scene DAT SV/MN to assess whether additional resources/support are required and communicates those needs to DAT Leadership. Completes second responder confirmations in RC Care, the client case management system. Attends regularly scheduled team/DAT meetings as required by Chapter/Region. Maintains RC Care Intake Trainee user access. 

General Responsibilities for all Specialists: 

Ensure that work is carried out in alignment with our fundamental principles and within established guidelines. Maintain flexibility in a continuously changing environment in which work priorities may change frequently. Collaborate effectively with others in a disaster environment. Efficiently handle time sensitive issues that may arise in area of responsibility. Report the status of assigned responsibilities and tasks as directed. Work independently while following the direction of the direct supervisor. 

Time Commitment

Flexible scheduling weekday, weeknight or weekends. Be on call monthly to respond to disasters approximately 4 times per month in addition to commitment to training goals and attending volunteer meetings.

Volunteer Frequency

Weekly

Qualifications

DAT/SP-specific Qualifications (required): 

Comfortable using and learning new technology. Reliable access to a cell phone (with ability to receive text messages), laptop or computer. Be available to respond reliably to local disasters during assigned shifts in RC Respond, the DAT scheduling system, and communicate scheduling conflicts with DAT Leadership. Must sign up for the minimum number of required shifts per month as determined by the region. Able to follow Red Cross DAT and other related standards and procedures. Commitment to use and maintain user access to RC Care and RC Respond systems as needed. Able to work in challenging and stressful conditions such as poor air quality, uneven ground, adverse weather, etc. Must be 18 years or older. Must have a valid driver's license and/or a timely, reliable way to get to a disaster scene. 

General Qualifications for all Specialists (required): 

Comfortable working independently and within a team. Ability to work with a broad variety of people with diverse backgrounds.  Ability to have good organizational and time management skills.   Ability to listen actively and work well with others. Ability to function in a dynamic and stressful environment. Ability to appropriately involve others in managing problems and conflict.   Ability to acquire, evaluate, and report information accurately. Willingness to comply with current public health and Red Cross policies. Refer to the Physical Capacity Grid for physical and emotional requirements.

Development Opportunities

DAT Service Associate, Caseworker, DAT Duty Officer 

Purpose

This position supports the Regional Disaster Services department. Most of the 60,000 emergencies that the Red Cross responds to each year are local, personal disasters like home fires. Disaster Action Teams (DAT) provide emotional support, financial assistance, and information to help families begin the process of recovery. Disaster Action Team (DAT) Specialists respond to local disasters and provide immediate compassion and care to clients.

Responsibilities

DAT/SP-specific Responsibilities: 

Works as part of an assigned team to respond to local disasters within established timelines defined in the Disaster Action Team Program Standards & Procedures. Maintains regular communication with Duty Officer and other members of the team while assigned to an event to ensure continuity and safety. Provides care, comfort, and compassion to clients (in accordance with Red Cross standards and procedures). Works with on-scene DAT SV/MN to assess whether additional resources/support are required and communicates those needs to DAT Leadership. Completes second responder confirmations in RC Care, the client case management system. Attends regularly scheduled team/DAT meetings as required by Chapter/Region. Maintains RC Care Intake Trainee user access. 

General Responsibilities for all Specialists: 

Ensure that work is carried out in alignment with our fundamental principles and within established guidelines. Maintain flexibility in a continuously changing environment in which work priorities may change frequently. Collaborate effectively with others in a disaster environment. Efficiently handle time sensitive issues that may arise in area of responsibility. Report the status of assigned responsibilities and tasks as directed. Work independently while following the direction of the direct supervisor. 

Time Commitment

Flexible scheduling weekday, weeknight or weekends. Be on call monthly to respond to disasters approximately 4 times per month in addition to commitment to training goals and attending volunteer meetings.

Volunteer Frequency

Weekly

Qualifications

DAT/SP-specific Qualifications (required): 

Comfortable using and learning new technology. Reliable access to a cell phone (with ability to receive text messages), laptop or computer. Be available to respond reliably to local disasters during assigned shifts in RC Respond, the DAT scheduling system, and communicate scheduling conflicts with DAT Leadership. Must sign up for the minimum number of required shifts per month as determined by the region. Able to follow Red Cross DAT and other related standards and procedures. Commitment to use and maintain user access to RC Care and RC Respond systems as needed. Able to work in challenging and stressful conditions such as poor air quality, uneven ground, adverse weather, etc. Must be 18 years or older. Must have a valid driver's license and/or a timely, reliable way to get to a disaster scene. 

General Qualifications for all Specialists (required): 

Comfortable working independently and within a team. Ability to work with a broad variety of people with diverse backgrounds.  Ability to have good organizational and time management skills.   Ability to listen actively and work well with others. Ability to function in a dynamic and stressful environment. Ability to appropriately involve others in managing problems and conflict.   Ability to acquire, evaluate, and report information accurately. Willingness to comply with current public health and Red Cross policies. Refer to the Physical Capacity Grid for physical and emotional requirements.

Development Opportunities

DAT Service Associate, Caseworker, DAT Duty Officer 

PurposeThis position supports the Regional Disaster Cycle Services department. The purpose of this position is to provide Disaster Mental Health (DMH) services to clients and Red Cross workers during preparedness, response, and recovery within a chapter/region.ResponsibilitiesProvide Disaster Mental Health interventions to clients impacted by a disaster.Participate in relevant meetings and activities as a member of the Disaster Mental Health chapter team.Participate in preparedness efforts, such as the Home Fire Campaign or community disaster education.Help facilitate long-term recovery for clients impacted by disaster.Assist the chapter in developing partnerships with local mental health agencies.Support other disaster responders before, during and after disaster response using staff mental health strategies.Time Commitment

2-10 hours/month

Volunteer FrequencyMonthly

Purpose: The purpose of this position is to perform Mass Care readiness and capacity building activities needed to enable effective service delivery (in a disaster response).

Responsibilities: Mass Care provides activities and services on a congregate basis to the
community as a whole including feeding, sheltering, reunification, and distribution of emergency supplies.
This position is responsible for the tasks involved in the Mass Care program including:
1) Support the annual mass care goals, RDO objectives, and regional/
chapter plan for mass care services through participation in meetings, projects, and local response activities
2) Projects and local response activities will be assigned according to the
activities you are training in: feeding, sheltering, distribution of emergency supplies, or reunification.
3) Projects may include tasks such as conducting facility surveys for
response activity sites, meeting with partners to build relationships,
conducting inventory and updating supply kits.

Qualifications: Ability to: • follow and implement requests received from supervisor with little or no supervision.
• adapt to change, negotiate compromise and tolerate ambiguity.
• build effective relationships with others who can help with work related goals.
• be sensitive in human interactions to diversity inclusiveness.
• work toward service associate position in at least one Mass Care activity

Requirements:

**Complete 8 hours of online training prior before deployment is considered***

***The Red Cross will cover travel, lodging and meals while volunteer is deployed during disaster relief efforts***

***Must be free to deploy for a 14 days period. Travel may be outside of home state.***

Relationships: Works closely with all other Mass Care workers to ensure team goals are achieved. Feeding, Sheltering, Reunification, or DES worker during operations.
• Mass Care Regional Program Lead or Mass Care Chapter/Territory Coordinator
Training: • Disaster Cycle Services: An Overview (Required) • Mass Care: An Overview (Required)
• Fundamental courses for all Mass Care activities strongly recommended

PurposeAs a volunteer donor ambassador, you will ensure every blood donor has a wonderful experience from start to finish. Greet donors with a warm smile, assist them with checking in, and express heartfelt thanks for their generous donation. You will be a key part of our Biomedical Services team, making a real difference every day. Each shift you take helps save lives. While this position requires that volunteers speak English, in some locations the role may place a special emphasis on engaging with donors whose preferred language is Spanish. (NOTE: this is not a translator role)Responsibilities

During a shift, Donor Ambassadors will:

Welcome donors with a warm smile, explain the donation process, and help with check-in.Guide donors smoothly through the Check-In process.Provide great customer service by answering questions and making the donation experience positive.Share the Red Cross story and our mission.Educate donors about how their blood types can be optimized to help more patients.Ensure donors have their post-donation information and check their recovery time.Encourage donors to download Donor App, use RapidPass and schedule next appointments via BookNow.Say thank you to each donor contribution.Reach out to donors with friendly reminder calls and help reschedule appointments as needed to keep our community connected and engaged.Report any issues to the collections staff and keep donors safe.Sanitize and disinfect donor areas as needed.

 Donor Ambassadors are needed to support both mobile blood drives (which are hosted at community or sponsor sites) and fixed sites (Red Cross blood donation centers).

Time Commitment

5-6 hour shift not including travel time. Blood Drives are weekdays only. Preferred commitment 1 shift/month

Volunteer FrequencyQuarterlyQualificationsVolunteer must be age 13-15 with additional adult supervision* or aged 16+Volunteer must be mature enough to maintain confidentiality and respond appropriately to adverse donor reactionsAbility to display the utmost professionalism and communication skillsExtremely comfortable working with people from diverse communities and backgroundsAbility to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App, Book Now and Ability to explain/teach technology to donors and fellow volunteers Ability to understand and explain Donor Optimization to donorsAbility to regularly commit to schedule, arrive punctually and adapt to a change driven culture Willingness to comply with current public health and Red Cross policies

While this position requires that volunteers speak English, in some locations the role may place a special emphasis on engaging with donors whose preferred language is Spanish. (NOTE: this is not a translator role)

Fluent / Proficient in speaking Spanish encouraged

*Additional adult supervision can be provided by a parent, guardian, sibling, teacher, youth club coordinator or other adult.

Development OpportunitiesGain valuable training and experience while providing an invaluable service to your communityNetwork and meet new peopleDevelop customer service skills that last a lifetimeTraining

The following Red Cross trainings are required to serve in this role:

Red Cross Volunteer OrientationOnline Blood Drive Volunteer TrainingOngoing training and refresher courses including Diverse Donor training

PurposeThis position supports the Regional Volunteer Services department. Assists the implementation of the regional volunteer recruitment plan by performing volunteer recruitment activities to attract a skilled, talented and diverse volunteers workforce to service in all lines of business around the organizationResponsibilitiesAssists in the development and implementation of volunteer workforce recruitment activities.Recruits volunteers for all lines of service and departments.Meets with Volunteer Management team to determine targeted recruitment needs in the region.Proactively recruits new volunteers for general and specific volunteer opportunities.Recruits current volunteers for new opportunities and leadership positions.Researches outreach events and fairs. Reaches out to community groups to set up recruitment presentations.Plans and carries out recruitment events in communities served by the region, for both identified partner groups and open-call interest meetings.Promotes volunteer opportunities at community events.Advertises and markets for open-call events.

PurposeThis position supports the Regional Volunteer Services department. Assists the implementation of the regional volunteer recruitment plan by performing volunteer recruitment activities to attract a skilled, talented and diverse volunteers workforce to service in all lines of business around the organizationResponsibilitiesAssists in the development and implementation of volunteer workforce recruitment activities.Recruits volunteers for all lines of service and departments.Meets with Volunteer Management team to determine targeted recruitment needs in the region.Proactively recruits new volunteers for general and specific volunteer opportunities.Recruits current volunteers for new opportunities and leadership positions.Researches outreach events and fairs. Reaches out to community groups to set up recruitment presentations.Plans and carries out recruitment events in communities served by the region, for both identified partner groups and open-call interest meetings.Promotes volunteer opportunities at community events.Advertises and markets for open-call events.

PurposeThis position supports the Regional Disaster Cycle Services department. The purpose of Community Engagement and Partnerships (CEP) is to work with external organizations to build capacity, coordinate activities, integrate expertise, and provide channels to reach all disaster affected communities, particularly traditionally underserved populations. The role of this worker is to assist with the implementation of the CEP plan.ResponsibilitiesEngages organizations and groups with their CEP Team according to the service delivery plan.Serves as a liaison to other units within the DRO.Attends NGO and private sector meetings and training sessions in conjunction with the affected area.Promotes regional engagement in community convening and coordination efforts.Supports regional development of holistic effective, diverse and inclusive partnerships.Provides support to multi-agency collaborative efforts and partner activities.Implements Community Engagement (mobilization) and Partnerships Standards and Procedures and job tools (under development).Models appropriate behavior and treats all workers with respect and dignity at all times.Briefs Community Engagement and Partnerships Supervisors on status of community engagement and partnerships activities.Time CommitmentAvailable for a 14 consecutive day time period Beyond Regional responses: 12-14 hour days for extended periods depending on distance. Volunteer FrequencyQualificationsWillingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.Results-oriented, client and integrity focusedAbility to display tact, political acumen, and diplomacy in difficult or sensitive situationsAbility to negotiate compromise and tolerate ambiguity, particularly to meet sudden and unpredictable needsDemonstrated ability to maintain confidentialityAbility to implement Community Engagement (Mobilization) and Partnerships Standards and Procedures and job tools (under development)Proficient in Word, ExcelCustomer Focus: Building strong customer relationships and delivering customer-centric solutions.Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.Ability to stand and sit for 2-hour periodsAbility to speak clearly on the phone and in personAbility to drive in daytime and at nightAbility to work long hours under stressful conditionsAbility to lift 20 lbs.Relationships

Works successfully with all other Community Engagement and Partnerships team members to successfully complete tasks.

Development Opportunities

Become proficient in Community Engagement and Partnerships. Once
proficient, career development to supervisory/management positions and
ability to go to disaster beyond the region.

Training

See the Disaster Responder Training Requirements document for current training requirements.

Purpose

This position supports the Regional Service to the Armed Forces department. International Humanitarian Law (IHL) is the body of law that applies during times of armed conflict and seeks to protect persons who are not or are no longer participating in the armed conflict and to restrict the means and methods of warfare. Basic Level Instructors are able to deliver basic level IHL content within their region. Basic level IHL content includes, the Even War has Rules class, and other content approved by the SAF Region Lead. Basics can present Intermediate Level content, providing they are doing so as a co-instructor with an Intermediate or Expert level instructor. The Red Cross IHL Team at National Headquarters (NHQ) will create and distribute content to the Instructors while the Regions will provide supervision, logistical support and planning. Instructors will coordinate all instruction and content delivery with their Regional SAF Lead to plan, facilitate and report IHL outreach and classes. Basics should be active year-round and coordinate with their SAF Region Lead and other IHL Instructors working in their regions to make sure that IHL programs are getting a wide distribution throughout their region. The NHQ IHL Team is responsible for initial training of Basics, with follow on instruction conducted by the SAF Region Lead or other IHL instructors within the region. The NHQ IHL Team will support Instructors and SAF Region Leads with continuing IHL education and assistance in delivering IHL content to their region.

Responsibilities

Complete the Basic Level Instructor certification course.Coordinate with SAF Regional Lead to plan trainings and presentations in the Instructor's region.Facilitate presentations to the interested individuals (those looking for an introduction to IHL or are curious how the American Red Cross works with IHL).After the presentation report attendance and responses by attendees within the IHL reporting system and to the SAF Regional Lead. Communicate as necessary with the NHQ IHL Team.Conduct self-study in IHL areas to deepen knowledge and skills.Perform other job-related duties as assigned.

Qualifications

Have successfully completed the Basic Level Instructor course and been certified by the Director of NHQ IHL.A passion for IHL and an interest in learning more about this body of law.Excellent project management, facilitation, and communication skills.Must display flexibility, adaptability, initiative, and teamwork.Must possess the ability to present potentially sensitive and politicized issues in compliance with the American Red Cross's neutrality mandate.Must present some IHL content at least twice annually to maintain instructor certification.Willingness to comply with current public health and Red Cross policies.

Relationships

Red Cross Regional Staff

Development Opportunities

May advance up as an Instructor to Intermediate and Expert levels with increases IHL knowledge, instructor experience and training

PurposeAs a volunteer donor ambassador, you will ensure every blood donor has a wonderful experience from start to finish. Greet donors with a warm smile, assist them with checking in, and express heartfelt thanks for their generous donation. You will be a key part of our Biomedical Services team, making a real difference every day. Each shift you take helps save lives. While this position requires that volunteers speak English, in some locations the role may place a special emphasis on engaging with donors whose preferred language is Spanish. (NOTE: this is not a translator role)Responsibilities

During a shift, Donor Ambassadors will:

Welcome donors with a warm smile, explain the donation process, and help with check-in.Guide donors smoothly through the Check-In process.Provide great customer service by answering questions and making the donation experience positive.Share the Red Cross story and our mission.Educate donors about how their blood types can be optimized to help more patients.Ensure donors have their post-donation information and check their recovery time.Encourage donors to download Donor App, use RapidPass and schedule next appointments via BookNow.Say thank you to each donor contribution.Reach out to donors with friendly reminder calls and help reschedule appointments as needed to keep our community connected and engaged.Report any issues to the collections staff and keep donors safe.Sanitize and disinfect donor areas as needed.

 Donor Ambassadors are needed to support both mobile blood drives (which are hosted at community or sponsor sites) and fixed sites (Red Cross blood donation centers).

Time Commitment

5-6 hour shift not including travel time. Blood Drives are weekdays only. Preferred commitment 1 shift/month

Volunteer FrequencyQuarterlyQualificationsVolunteer must be age 13-15 with additional adult supervision* or aged 16+Volunteer must be mature enough to maintain confidentiality and respond appropriately to adverse donor reactionsAbility to display the utmost professionalism and communication skillsExtremely comfortable working with people from diverse communities and backgroundsAbility to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App, Book Now and Ability to explain/teach technology to donors and fellow volunteers Ability to understand and explain Donor Optimization to donorsAbility to regularly commit to schedule, arrive punctually and adapt to a change driven culture Willingness to comply with current public health and Red Cross policies

While this position requires that volunteers speak English, in some locations the role may place a special emphasis on engaging with donors whose preferred language is Spanish. (NOTE: this is not a translator role)

Fluent / Proficient in speaking Spanish encouraged

*Additional adult supervision can be provided by a parent, guardian, sibling, teacher, youth club coordinator or other adult.

Development OpportunitiesGain valuable training and experience while providing an invaluable service to your communityNetwork and meet new peopleDevelop customer service skills that last a lifetimeTraining

The following Red Cross trainings are required to serve in this role:

Red Cross Volunteer OrientationOnline Blood Drive Volunteer TrainingOngoing training and refresher courses including Diverse Donor training

PurposeAs a volunteer donor ambassador, you’ll ensure every blood donor has a wonderful experience from start to finish. Greet donors with a warm smile, assist them with checking in, and express heartfelt thanks for their generous donation. You’ll be a key part of our Biomedical Services team, making a real difference every day. Each shift you take helps save lives. While this position requires that volunteers speak English, in some locations the role may place a special emphasis on engaging with donors whose preferred language is Spanish. (NOTE: this is not a translator role)Responsibilities

During a shift, Donor Ambassadors will:

Welcome donors with a warm smile, explain the donation process, and help with check-in.Guide donors smoothly through the Check-In process.Provide great customer service by answering questions and making the donation experience positive.Share the Red Cross story and our mission.Educate donors about how their blood types can be optimized to help more patients.Ensure donors have their post-donation information and check their recovery time.Encourage donors to download Donor App, use RapidPass and schedule next appointments via BookNow.Say thank you to each donor contribution.Reach out to donors with friendly reminder calls and help reschedule appointments as needed to keep our community connected and engaged.Report any issues to the collections staff and keep donors safe.Sanitize and disinfect donor areas as needed.

 Donor Ambassadors are needed to support both mobile blood drives (which are hosted at community or sponsor sites) and fixed sites (Red Cross blood donation centers).

Time Commitment

5-6 hour shift not including travel time. Blood Drives are weekdays only. Preferred commitment 1 shift/month

Volunteer FrequencyQuarterlyQualificationsVolunteer must be age 13-15 with additional adult supervision* or aged 16+Volunteer must be mature enough to maintain confidentiality and respond appropriately to adverse donor reactionsAbility to display the utmost professionalism and communication skillsExtremely comfortable working with people from diverse communities and backgroundsAbility to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App, Book Now and Ability to explain/teach technology to donors and fellow volunteers Ability to understand and explain Donor Optimization to donorsAbility to regularly commit to schedule, arrive punctually and adapt to a change driven culture Willingness to comply with current public health and Red Cross policies

While this position requires that volunteers speak English, in some locations the role may place a special emphasis on engaging with donors whose preferred language is Spanish. (NOTE: this is not a translator role)

Fluent / Proficient in speaking Spanish encouraged

*Additional adult supervision can be provided by a parent, guardian, sibling, teacher, youth club coordinator or other adult.

Development OpportunitiesGain valuable training and experience while providing an invaluable service to your communityNetwork and meet new peopleDevelop customer service skills that last a lifetimeTraining

The following Red Cross trainings are required to serve in this role:

Red Cross Volunteer OrientationOnline Blood Drive Volunteer TrainingOngoing training and refresher courses including Diverse Donor training