Shelter Mass Care Associate

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Description

  • Purpose
    This position supports the Regional Disaster Cycle Services (DCS) department. The Sheltering (SH) Service Associate (SA) is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event. Sheltering Service Associates complete tasks necessary for shelter operations and interacts with clients to ensure their needs are met. Sheltering Service Associates support the day-to-day activities within a shelter, which can include working in reception, registration, feeding, dormitory, information or other areas within a shelter.
  • Responsibilities

    Responsibilities vary depending on assignment.

    • May include providing support to one or more of the following areas within the shelter:
      • reception
      • registration
      • dormitory
      • feeding
      • information
      • supply
    • Provide excellent customer service to clients
    • Complete the required virtual self-paced training (3.5 hours of training total)
  • Time Commitment
    • Regional responses: Shift work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days. 
    • Beyond Regional responses: 12-14 hour days forextended periods depending on distance. Time and length of commitment will vary by operation.
  • Volunteer Frequency
    Quarterly
  • Qualifications

    Required:

    • Willing and able to volunteer in person in a disaster shelter before, during and/or after a disaster event.
    • Ability to work in a continuously changing environment in which work priorities may change frequently.
    • Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs.
    • Comfortable working in a team environment as a frontline worker under the direction of a supervisor
    • Valid Driver’s License (required for Divisional and National Deployments)
    • Minimum 16 years of age
    • Available to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
    • Willing to complete 3.5 hours of virtual self-paced training required for position
    • Ability to read, write, and follow verbal and written instructions in English
    • Willingness to comply with current public health and Red Cross policies

    Refer to the Physical Capacity Grid for physical and emotional requirements. 

  • Length of Appointment

    May retain position as long as training is updated and regional engagement criteria is met. Leadership position continuation will be evaluated and discussed during Career Path conversation and based on performance reviews and regional activity.

  • Development Opportunities
    • Shelter Supervisor
    • Other Disaster Services volunteer opportunities

Details

Get Connected Icon 18 and older

Location

Get Connected Icon 2801 Liberty Ave.
Pittsburgh, PA  15222